Privacy Policy | Fur Health Pet Supplements

Last Updated: April 22, 2025

Who We Are

Fur&Health LLC (“we,” “us,” or “our”) operates https://fur-health.com, crafting natural pet wellness products in the USA. Founded by pet parents (including our CEO’s 5-year-old Corgi and British Shorthair!), we protect your data as carefully as we formulate our products.

What Information We Collect

Personal Data You Provide:

Account Information: Name, email, phone number, shipping address
Pet Profiles: Breed, age, health notes (to personalize recommendations)
Order Details: Products purchased, payment method (processed via PCI-compliant services)
Communications: Emails, customer service chats, survey responses

Automated Collection:

Device Data: IP address, browser type, operating system
Usage Analytics: Pages visited, click patterns, session duration
Location Data: Generalized from IP (for tax calculations and localized offers)

From Third Parties:

Social Media: When you interact with our profiles (Facebook/Instagram)
Payment Processors: Confirmation of transactions (we never store full card numbers)

How We Use Your Information

Purpose	Examples	Legal Basis
Order Fulfillment	Processing payments, shipping updates	Contractual Necessity
Customer Support	Responding to inquiries, returns	Legitimate Interest
Product Improvement	Analyzing purchase trends, website UX	Legitimate Interest
Marketing*	Newsletters, product recommendations	Consent (opt-in)
Compliance	Tax reporting, fraud prevention	Legal Obligation

*You can unsubscribe anytime via email footer or account settings

Data Sharing Partners

We work with trusted providers who adhere to strict confidentiality:

Category	Examples	Purpose
Payment Processors	Stripe, PayPal	Secure transaction handling
Shipping Carriers	USPS, FedEx	Order delivery & tracking
Marketing Tools	Klaviyo, Meta	Personalized ads (opt-out available)
Analytics	Google Analytics	Website optimization

We never sell your data to third-party advertisers.

Your Privacy Rights

All Users Can:

Access/download your data (Settings → Account)
Correct inaccuracies
Delete account (with order history exceptions for legal compliance)
Opt-out of marketing emails (via unsubscribe link)

Location-Specific Rights:

California (CCPA):

Request disclosure of data categories collected
Opt-out of data “sales” (though we don’t sell data)

EU/UK (GDPR):

Restrict processing
Data portability (receive machine-readable copy)
Withdraw consent (without affecting prior lawful processing)

Exercise Rights By:
Emailing fur-health@hotmail.com with subject “Privacy Request”
Verification required for security (e.g., order confirmation details)

Data Security & Retention

Protection Measures:

AES-256 encryption for sensitive data
Regular security audits
Limited employee access (only necessary personnel)

Retention Periods:

Data Type	Retention Time
Order Records	5 years (tax compliance)
Account Information	Until deletion requested
Marketing Contacts	Until unsubscribed

Cookies & Tracking Technologies

Essential Cookies (Cannot Be Disabled):

Shopping cart functionality
Account login sessions

Optional Cookies:

Manage via our Cookie Preferences banner:

Analytics (Google) – Helps improve site navigation
Advertising (Meta Pixel) – Shows relevant product ads

Do Not Track: We currently don’t respond to DNT signals due to lack of industry standardization.

Children’s Privacy

We do not knowingly collect data from users under 16. Parents may contact us to remove accidental collections.

Policy Updates

We’ll notify you of material changes via:

Email (for account holders)
Site banner (for 30 days post-update)

Contact Our Data Team

Fur&Health LLC
Attn: Privacy Officer
7901 4th St N STE 300
St. Petersburg, FL 33702
Email: fur-health@hotmail.com
Phone: (609) 686-1509 (M-F 9AM-5PM ET)